Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 3 - 6 business days
- Europe : 8 - 13 business days
- Australia, New Zealand and Oceania : 8 - 13 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
The artist Yenny Cocq will personally work with you on your custom order. For larger custom orders a 50% downpayment is required.
Custom orders are limited to the figurines that I use to mix and match.
Any other orders are special one of a kind commissions and require upfront payment as well as a clear scope of work. Please inquire further.
I do not engrave your sculpture. I can sign it on the bottom of the stone base. If you want it engraved take it to a local engraver.
Stone bases can not be shipped to Australia!
Care instructions
The sculptures are created in the lost wax casting process. No pair is alike and the shape and patina vary. The sculptures are either waxed or sprayed with a protective coating that prevents further tarnishing. Occasional light dusting or polishing with a soft cloth will not harm your sculpture. Harsh cleaners or abrasives will damage the coating. If you have purchased a natural stone base with your sculpture, be aware that these are also one of a kind. Natural cracks and enclosures are adding to the texture of the stone. If your sculpture is unmounted, you can apply some museum putty to keep them in place. You can also move them around and play with them to express a mood.
If you want to mount them outdoors please contact me.
Wholesale availability
Yes we Wholesale:
either go the my etsy wholesale portion or visit www.yennycocqsculpture.com sign in with your company or gallery name and purchase at 50% minimum purchases required for fist time buyers.
Gift wrapping and packaging
I usually provide a nice pillow box and a ribbon for my small sculptures.
The stones are wrapped in bubble wrap. Larger mounted sculptures are not gift wrapped.
Please request special gift wrap and gift message.
For special wedding or larger anniversary gifts I will charge a gift wrap fee.
Sizing details
It is at times difficult to make out the size from an image. Make sure you read the description carefullyAll my sculptures have the dimensions in the text. . I can send you images with a tape measure to show the exact size of the sculpture and base.
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